Back-office archivos - Voxel - Blog

Pestana Hotel Group success story: efficiency in more than 60 hotels

Redacción — Tue, 10 Aug 2021 07:00:11 +0000

Tiempo de lectura: < 1 minuto

Pestana Hotel Group is the largest tourism group in Portugal. With more than 100 hotels and inns, Pestana establishments are located in more than 16 countries around the world.

In the midst of national and international expansion, the hotel group identified inefficiencies in the management of its B2B invoices. These problems are related, among others, to:

Delays in receiving invoices from customers and loss of invoices.
Disputes with customers with long periods to resolve them.
Longer than usual collection cycle.
Workload for the hotel’s front-desk professionals.

Faced with this situation, Pestana decided to look for a technological partner to digitise and automate this process. The hotel chain relied on Voxel’s platform, baVel, to transform this process.

More than 7 years later, we have talked to Marta Carolino, Accounts Receivable Manager at Pestana Hotel Group, to tell us about Pestana’s experience with baVel. With all this, we have prepared a new success story.

In the Pestana and baVel success story you will find out:

How Pestana hotels managed the issuance of B2B invoices before implementing baVel.
Why they chose the baVel e-invoicing platform as their technological partner.
How was the implementation process and the adaptation of all the company’s professionals.
Efficiency: the results obtained.
The reduction in the collection cycle experienced by the hotel chain.
The opinion of the hotel group’s professionals in relation to the current invoicing process.
And much more!

Read the full case study here:

Thanks to baVel eBilling, Pestana hotels are now much more efficient. baVel’s solutions are designed to digitise all back-office processes of travel companies. And also for companies in other sectors.

If you want to know how we can help your company in the digital transformation of its back-office, write to us at info@voxelgroup.net. You can also visit our website for more information.

La entrada Pestana Hotel Group success story: efficiency in more than 60 hotels se publicó primero en Voxel - Blog.

Mitsis Hotels success story : B2B e-billing

Redacción — Tue, 03 Aug 2021 08:00:35 +0000

Tiempo de lectura: 2 minutos

With more than 45 years of experience, Mitsis Hotels is the largest privately owned hotel chain in Greece. It is currently present in 6 Greek cities with holiday, urban and resort establishments.

In 2012 the hotel company reviewed its billing process and realised that it could improve it. Until then, the workload related to the issuing of B2B invoices fell on each hotel and was done manually. In addition to the resulting errors, the company loses traceability of these invoices and, consequently, the collection cycle is longer. Faced with this situation, Mitsis Hotels relies on baVel to digitise the issuing of invoices.

Almost 10 years later, we wanted to know the experience of Mitsis Hotels with baVel and the benefits and results they have obtained after digitising and automating this process. To do so, we talked to Stavros Mitsis, Managing Director at Mitsis Hotels, and we have drawn up a case study.

Read the case study if you want to…

Learn about the before and after of e-invoice management in a Greek hotel chain.
Learn about the technical implementation of the project.
Understand how the solution was implemented in each of the hotels.
Read the personal opinion of the chain manager regarding the digital transformation of the back-office.
Check the results obtained 10 years later: efficiency of the teams, time savings, elimination of paper, connection with customers…
See the similarities that this project can have with your hotel.
And much more!

Read the full case study here:

Do you want to know how we can help you? If you still have manual processes in your administrative department, baVel’s solutions can help you to digitally transform this part of your business. Contact us and we will evaluate all the processes that can be optimised to make your company more efficient. Write to us at info@voxelgroup.net or visit our website. You can also read other success stories here.

La entrada Mitsis Hotels success story : B2B e-billing se publicó primero en Voxel - Blog.

Management software and programmes: now more than ever before

Redacción — Tue, 27 Jul 2021 07:00:01 +0000

Tiempo de lectura: 2 minutos

Hostelpro magazine, specialised in the hotel and catering industry, has published a report on management software. The implementation of these systems is becoming more and more common in companies in the Horeca channel. And the magazine, together with several experts in the field, wanted to find out why.

In this sense, throughout the pandemic, it has been observed how companies have faced major changes in the management of their business. And technology has played and will play an essential role in the future of the sector. As the magazine article states, “the Spanish hotel sector is increasingly aware that the only way to compete is to implement centralised software solutions”.

Héctor Martín, VP of Global Sales at Voxel, is one of the experts who participated in the report. Among other things, Martin talks about the different needs of small companies and large groups. He also talks about the digitalisation of the management of the entire business, not only in the front office. “This includes: electronic invoicing, electronic orders, electronic payments, document management tools, digital and certified signature of contracts…”.

Another issue addressed in the report is the need to adopt technological tools in the wake of the pandemic. And the benefits, both qualitative and quantitative, of opting for these digitisation tools.

Finally, it also addresses the technological challenges that companies will have to overcome in order to implement these tools. And the different types of software currently available on the market.

You can read the full report here:

Article

Digitalisation of the entire value chain with baVel

baVel is the leading electronic invoicing and payment platform in the Spanish Horeca channel. The modular solutions offered by the platform make it possible to digitise all the processes in a company’s supply chain. From purchasing, stock management, delivery notes, invoices, reconciliation, invoice approvers, to the connection with public administrations and payments.

If you want to know how baVel can help your company, write to us at info@voxelgroup.net or visit our website.

La entrada Management software and programmes: now more than ever before se publicó primero en Voxel - Blog.

The Nomo Group is committed to digitisation and dematerialisation of its back office with baVel

Redacción — Wed, 14 Jul 2021 07:00:20 +0000

Tiempo de lectura: 2 minutos

The restaurant group has already received more than 1,000 invoices from its main suppliers without the need for manual intervention through the electronic invoicing platform.

Nomo Group, the restaurant group specialising in Japanese gastronomy, has placed its trust in baVel, Voxel’s leading electronic invoicing and payment platform in the travel sector and the HORECA channel, to digitise and automate the receipt of invoices from all its suppliers.

Nomo Group is clearly committed to its digital transformation, which is why it decided to take advantage of the slower months to optimise and make its more manual back-office processes more efficient, with the aim of emerging stronger from the current situation.

To achieve this, the baVel platform has integrated with the Nomo Group’s ERP – ICG – and also with all its suppliers. Thanks to this, Nomo is able to receive all invoices from its suppliers through a single channel and can integrate, reconcile and account them directly in its ERP.

The digitisation of this process has meant a drastic reduction of manual work in the back-office of the Japanese restaurants and also a saving of time and administrative work. In addition, discrepancy resolution processes have been streamlined and greater control of all transactions has been achieved, thanks to the complete traceability offered by baVel of the entire process. The Nomo Group has also been able to eliminate 100% of the use of paper and invoice storage space. For suppliers, there are also benefits as the automation of invoice receipt has a direct impact on the average collection time, which decreases.

The project in figures

Currently, the Nomo Group already receives invoices for more than 60% of its purchasing volume through the baVel platform. Since the start of operations, the restaurant group has received more than 1,000 invoices without the need for manual intervention. baVel has digitalised the receipt of invoices from the group’s seven establishments, the central offices, the bakery and the take-away food division.

In the words of Ramón Jiménez, Partner at Nomo Group, “at Nomo we are committed to the digitalisation of all administrative processes, especially those involving mechanical functions. In this way, we can dedicate more and more of our team to value-added tasks and business analytics”.

“Companies that, like Nomo Group, have opted for the digitisation of processes during the pandemic months are now much better prepared than their competitors to continue growing and scaling their business”, says Àngel Garrido, CEO at Voxel.

Following the success of this first digitisation project, Nomo Group is now considering extending its partnership with baVel by digitising other parts of the procurement process. This is possible thanks to the modularity of the baVel solution, which allows it to adapt to the needs of each business at all times by gradually digitising the different processes of the supply chain.

La entrada The Nomo Group is committed to digitisation and dematerialisation of its back office with baVel se publicó primero en Voxel - Blog.

How the travel sector has prepared for the summer season

Redacción — Tue, 22 Jun 2021 15:33:13 +0000

Tiempo de lectura: 4 minutos

The rate of vaccinations seems to be the key indicator for kicking off a summer season that is being postulated as the season of the start of the recovery.

According to Braintrust’s Tourism Barometer, almost half of Spaniards intend to travel this year. This represents an increase of 61% in travel intentions compared to last year. Domestic travel is predominant, but the desire to travel to Europe and other destinations further afield is increasing considerably.

If we look at some of the most relevant outbound markets in Europe, 40% of Germans want to enjoy a holiday, according to data published in Hosteltur. And although many prefer to stay in their own country, a significant proportion of Germans prefer to travel to European destinations such as Spain, Italy and Austria.

The United Kingdom, for its part, is in demand, as some managers explain in this article. However, the traffic light policy promoted by the UK government makes it difficult to travel outside the UK.

Faced with this explicit and growing demand, we wanted to know how companies in the travel sector are preparing to face the summer season, which has begun timidly, but has begun.

Predictions for this season

The professionals consulted agree that this season will mark the beginning of the recovery and occupancy levels will be approximately 30%-40% of the levels of a “normal summer”, taking the 2019 season as a reference.

“We are forecasting an average occupancy rate of 40% and it looks like it could improve if the situation continues to evolve as it has so far,” explains Ricardo León, General Manager at Atlas Caribbean GmbH.

In terms of turnover, Dario Martínez, Director of Sales and Distribution at Hesperia, says, “the forecast is that revenue will average around 30-40% of what would be a normal summer season”.

Gisela Molla, General Manager at Business Travel Center, projects something similar, also within the business travel sector: “In May, activity has picked up and we expect to continue to grow in June and July or at least maintain the same 30% turnover as in May”.

“The recovery, although slow, is already happening. (…) Since April we have been incorporating the openings of our entire portfolio, a total of 14 assets, and with them we face a summer full of enthusiasm and desire that is beginning to bear fruit and will test all the innovation in which we have invested resources, time and talent”, explains José María Cuerva Farfán, from the Administration team at GAT Gestión.

Christian Doorenbos, Head of Amadeus Value Content, adds that “The data we’re seeing right now is showing leisure travel driving most of the demand in the short-term. As the year progresses, we hope to see more of a mix of leisure and business travel, as the vaccination programs continue, and more country and travel restrictions open up”.

Digitisation in the post Covid era

In many different forums, the importance of the digitalisation of processes throughout the pandemic has been discussed. Thus, hoteliers and professionals have bet on technology over the last year.

“Due to Covid-19, we have had to virtualise everything and now we can say that we can do almost 100% of our work from home, so this has been very positive for the efficiency of our employees“, explains Atlas Caribbean GmbH.

“In the current situation, it would be practically unsustainable to have to carry out all processes manually. There are more and more tools adapted to the hotel industry that allow to automate processes and decisions: RMS, Channel Manager, CRM, Rate Shopper, Electronic Invoicing, Computerised Purchasing Centre…” explains Dario Martínez from Hesperia.

Business Travel Center is working along the same lines, “we are trying to automate processes, to advance in technology in order to provide better solutions and a better service to our clients”.

Amadeus Value Content speaks in terms of efficiency and growth “our back-office process automation has helped absorb the business growth by increasing efficiency in the operations teams”.

Finally, from GAT Gestión they say that “we have taken advantage of this situation to face a series of changes in terms of digitisation, this “stop and go” within the bad has allowed us to work in this sense and make these changes, which at any other time with the hotel establishments at full capacity, would have complicated the daily operations a little”.

Technology also for suppliers and clients

Over the last 14 months we have heard, read and learned a lot about technology in relation to the end customer. Technology has been a great ally in preparing the return of customers to destinations and establishments.

Thus, many processes that were usually carried out in person are now mainly virtual: check-in and check-out, payments, orders, communication…

In Atlas Caribbean hotels, “technology has been applied in every possible way to reduce the spread of the virus. Practically all customer-related processes have been digitised”.

In this sense, travel companies have also committed themselves to the digitalisation of the relationship with their suppliers, a process that had not yet taken sufficient prominence in terms of digitalisation in the past.

At Hesperia “we have implemented centralised purchasing centres and have automated the purchase order process”.

GAT Gestión’s hotels have also opted for the digitalisation of the procurement process “from the sending of the electronic order to the receipt of the invoice in our ERP”.

Sooner or later the travel industry will return to the strength it had until 2019. The question is when this will happen and which companies will have survived the sector’s wildest pulse. And on this question, the companies that have opted for digitalisation and technology have the wind at their backs.

Thank you to all the professionals who participated in this article:

Ricardo León Santana, General Manager at Atlas Caribbean GmbH.
Dario Martínez, Director of Sales and Distribution at Hesperia.
Gisela Molla, General Manager at Business Travel Center.
José María Cuerva Farfán, Administration at GAT Gestión.
Christian Doorenbos, Head of Amadeus Value Content.

La entrada How the travel sector has prepared for the summer season se publicó primero en Voxel - Blog.

AVASA Travel Group and Voxel sign a strategic agreement for the implementation of baVel in their network of associated agencies

Redacción — Fri, 07 May 2021 07:35:29 +0000

Tiempo de lectura: < 1 minuto

baVel facilitates the digitisation of transactions between customers and suppliers and automates administrative processes

AVASA Travel Group continues its digital transformation process with this new agreement that allows administrative management to be 100% digital, automated, error-free and with more than 50,000 integrated suppliers. This is baVel, a new service that AVASA makes available to its associated agencies thanks to the agreement signed with Voxel, a company specialising in the digitisation of the value chain and a leader in the international travel sector.

The baVel platform makes it possible to digitise the issuing and receipt of invoices, invoice reconciliation and B2B payments. In practice, this translates into a drastic reduction of manual tasks that add little or no value to the business and the elimination of formal errors and discrepancies. In addition, the digitisation of these processes has a direct impact on the company’s cash flow and enhances its competitiveness. baVel complies with PCI regulations, allows the legality of all documents to be certified and provides real-time traceability of all transactions carried out. In addition, the platform is integrated with the main PMS and ERPs on the market.

Strategic agreement

This agreement allows AVASA to offer special conditions to its associated agencies, such as the customisation of proposals adapted to each business model and the reduction of costs, both initial and recurring. In addition, AVASA plans to offer exclusive online training on this new service.

Carlos López Bahillo, CEO at AVASA Travel Group says that with Voxel “we are moving forward on the path towards AVASA’s digital transformation, as we continue to innovate in terms of digital tools to provide our partners with solutions and applications that allow them to differentiate themselves and be more competitive in a constantly evolving sector”.

La entrada AVASA Travel Group and Voxel sign a strategic agreement for the implementation of baVel in their network of associated agencies se publicó primero en Voxel - Blog.

PMS Suitech now integrated with baVel

Redacción — Thu, 18 Feb 2021 07:00:49 +0000

Tiempo de lectura: < 1 minuto

The baVel Partner Network keeps growing: we have just completed integration with PMS Suitech.

From now on, all hotels using Suitech as their main PMS will enjoy a direct connection with baVel, the world travel industry’s leading B2B billing and payments platform.

Suitech is a cloud management system that integrates the front and back office for hotels, hotel chains and hotel management companies. PMS Suitech software combines all the tools required into a single solution to centralize all the information and have total management control of the operational areas of your hotel.

Advantages for your hotel

Thanks to the integration between baVel and Suitech, hotels and travel industry providers will be able to automate their B2B billing directly through Suitech and enjoy all the benefits of digitization:

Real-time control and traceability of all invoices.
Alerts and error messages so you can quickly rectify and make rapid decisions.
Automation of invoice delivery, and consequently speeding up the average collection cycle.
Digital filing of invoices. Elimination of paper.
A single integration that will open a universe of possibilities. The baVel network currently serves over 1,000 travel businesses worldwide, connected with 50,000 hotels.
Optimization of all administration processes.
Automation and optimization of B2B payments through the Payment Manager.

In addition, baVel also has other technological solutions to automate the supply chain, collection procedures and generally the entire value chain of your business: supply management, stock control, orders and delivery notes, approval flows, expense, payment and collection management, connection with public administrations, and so on…

If your hotel now has Suitech and you want to start automation of invoice forwarding and management, please contact Suitech at marketin@suitech.es or write to us directly at info@voxelgroup.net.

La entrada PMS Suitech now integrated with baVel se publicó primero en Voxel - Blog.

Case study Novum Hospitality: Compliance digital archive in Germany, Austria and the Netherlands

Redacción — Tue, 29 Dec 2020 07:07:08 +0000

Tiempo de lectura: 2 minutos

Discover how Novum Hospitality has digitized 100% of invoices through baVel

Novum Hospitality is one of the largest hotel chains in Germany with more than 180 hotels and 24,900 hotel rooms. In 2017, Novum Hospitality realizes that its invoicing process has inefficiencies mainly derived from manual invoice management.

The administrative team faces a heavy manual workload to process invoices, which often results in errors, poor time management and even lost invoices.

Facing this situation, Novum Hospitality decides to automate and digitize the submission of 100% of invoices via baVel, the electronic invoicing platform of Voxel Group. Its main objective is to be able to send all invoices automatically to all their clients, B2B and B2C, and with the public administrations (B2G), complying with the legal requirements of each of them in each country.

Thanks to the digitization of baVel, Novum Hospitality has been able to increase the invoicing volume without the need to increase the management team. In addition, reconciliation and automation have allowed them to eliminate manual tasks, reduce errors, losses and shorten the average collection time.

baVel also has allowed them to comply with the legislation of each country and maintain a digital archive for each of them, contributing to saving paper.

Discover all the benefits that baVel has brought to Novum Hospitality reading the complete case study:

Novum Hospitality case study

You can find out more success stories of leading companies in the sector with baVel here.

La entrada Case study Novum Hospitality: Compliance digital archive in Germany, Austria and the Netherlands se publicó primero en Voxel - Blog.

Case study Selenta: 80% paper savings thanks to digitization

Redacción — Thu, 03 Dec 2020 09:32:59 +0000

Tiempo de lectura: 2 minutos

Find out how Selenta has digitized the procurement process from purchase to pay with baVel

In 2011, the Selenta hotel group decided to optimize its procurement process after realizing that it had several inefficiencies. Up until now, the procurement process was centralized and invoices had to be signed in person at their main headquarters. This methodology involved manual and repetitive tasks, which in many cases caused errors and delayed the management period and payments.

Facing this situation, Selenta decides to automate the issuance of purchase orders and delivery notes and the reception of invoices with baVel eBilling, the electronic invoicing solution of Voxel Group.

Its main objective is to automate the entire P2P process: the issuance of the purchase order, the reception of the merchandise, the issuance of the self-delivery note, the reception of the invoice and, finally, the issuance of the payment.

Thanks to baVel’s automation, Selenta has a robust and agile P2P cycle, with which they have been able to reduce the processing time and management of payments and invoices. In addition, the platform has also allowed them to increase the volume of transactions processed and have obtained extra benefits such as saving paper and eliminating physical storage space.

Do you want to know more details of the savings figures? Read the full success story here:

Read Case Study

On our website, you will find more success stories of leading companies in the sector.

La entrada Case study Selenta: 80% paper savings thanks to digitization se publicó primero en Voxel - Blog.

Case study RIU: automatic and frictionless supply chain

Redacción — Thu, 26 Nov 2020 07:46:40 +0000

Tiempo de lectura: < 1 minuto

Discover how RIU Hotels & Resorts has digitized its supply process in Spain and the Dominican Republic via baVel

After digitizing the issuance of B2B invoices with baVel, RIU’s team decided to streamline its supply process in Spain. The hotel chain wanted to eliminate the repetitive work derived from managing purchase orders, delivery notes and invoices manually. A process that often results in errors and a non-value-added workload for the administrative team.

Facing this situation, RIU decides to digitize the issuance and reception of purchase orders and the reconciliation of invoices via baVel, the electronic invoicing platform of Voxel Group. Its main objective is to connect electronically with suppliers and automatically reconcile the invoice with the delivery note, without the need for manual intervention.

Thanks to baVel, RIU was capable of increasing the number of suppliers and the volume of transactions processed, without the need to increase the administrative team. In addition, automation has made it possible to eliminate errors and redistribute the functions of the management team to tasks with more added value.

Currently, RIU and baVel are working together to digitize the supply chain of their hotels in the Dominican Republic.

Read the full success story and find out the savings figures here:

RIU success story

You can find more success stories of leading companies in the sector with baVel here.

La entrada Case study RIU: automatic and frictionless supply chain se publicó primero en Voxel - Blog.