{"id":10101,"date":"2019-05-27T08:17:53","date_gmt":"2019-05-27T07:17:53","guid":{"rendered":"https:\/\/www.voxelgroup.net\/blog\/?p=10101"},"modified":"2021-05-26T17:08:25","modified_gmt":"2021-05-26T16:08:25","slug":"sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente","status":"publish","type":"post","link":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/","title":{"rendered":"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Tiempo de lectura:<\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minuto<\/span><\/span>\r\n<p>\u00a1Ya tenemos aqu\u00ed otra <strong>charla Grow<\/strong>! Como ya sab\u00e9is este trimestre estamos trabajando el <a href=\"https:\/\/www.voxelgroup.net\/blog\/from-challengemaniacs-to-changelovers\/\">valor de<strong> #ChangeLovers<\/strong><\/a> y, para ello, hemos preparado una charla enfocada a uno de los grandes retos que tenemos en Voxel: <strong>el Customer Centricity<\/strong>. Pero esta vez, veremos c\u00f3mo se ha vivido este reto desde la perspectiva del cliente.<\/p>\r\n<p>En Voxel, nos preocupamos de las necesidades de cada cliente y queremos adaptarnos siempre a aquello que necesiten. Por esta raz\u00f3n, situamos a nuestros clientes al centro de lo que hacemos, pero \u00bfc\u00f3mo lo perciben ellos?<\/p>\r\n\r\n\r\n\r\n<p>El lunes 17 de junio, <strong>Javier Villanueva,<\/strong> Director General de Silken y cliente de Voxel desde hace muchos a\u00f1os, <strong>nos explicar\u00e1 su visi\u00f3n y experiencia con el Customer Centricity como cliente de Voxel<\/strong>. En la charla, podremos conocer desde dentro c\u00f3mo se vive la realidad del Customer Centricity dentro de una importante cadena hotelera espa\u00f1ola, as\u00ed como cu\u00e1les son los aspectos que se han visto m\u00e1s favorecidos por esta filosof\u00eda.<\/p>\r\n<p>De este modo, poco a poco vamos adquiriendo un mayor conocimiento sobre el Customer Centricity para poder seguir mejorando, como ya vimos tambi\u00e9n en la <a href=\"https:\/\/www.voxelgroup.net\/blog\/manuela-procopio-si-no-ponemos-el-foco-en-nuestro-cliente-nos-estamos-dejando-una-parte-de-la-estrategia-empresarial\/\">\u00faltima charla Grow<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>Convocatoria:<\/p>\r\n<p>Cu\u00e1ndo: lunes, 17 de junio a las 13.30 horas.<\/p>\r\n<p>D\u00f3nde: Salas de formaci\u00f3n 1 y 2 de la cuarta planta.<\/p>\r\n<p>Recuerda confirmar tu asistencia <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSeVsxWyHOwQnFZwkBHs_POwEtAAJFs4mk92rkijXar32cUSaA\/viewform?usp=sf_link\">aqu\u00ed<\/a>.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Con Javier Villanueva<\/p>\n","protected":false},"author":3,"featured_media":10102,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"categories":[1654],"tags":[1987],"coauthors":[110],"class_list":{"0":"post-10101","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-corporativo","8":"tag-grow-by-voxel"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente - Voxel - Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente - Voxel - Blog\" \/>\n<meta property=\"og:description\" content=\"Con Javier Villanueva\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Voxel - Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-27T07:17:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-26T16:08:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/05\/42-CostumerCentricity.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Redacci\u00f3n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/\"},\"author\":{\"name\":\"Redacci\u00f3n\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#\\\/schema\\\/person\\\/95946b594299c9c179f22f2bcb4d7103\"},\"headline\":\"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente\",\"datePublished\":\"2019-05-27T07:17:53+00:00\",\"dateModified\":\"2021-05-26T16:08:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/\"},\"wordCount\":236,\"publisher\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/42-CostumerCentricity.png\",\"keywords\":[\"Grow by Voxel\"],\"articleSection\":[\"Corporativo\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/\",\"url\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/\",\"name\":\"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente - Voxel - Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/42-CostumerCentricity.png\",\"datePublished\":\"2019-05-27T07:17:53+00:00\",\"dateModified\":\"2021-05-26T16:08:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/42-CostumerCentricity.png\",\"contentUrl\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/42-CostumerCentricity.png\",\"width\":600,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/\",\"name\":\"Voxel - Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#organization\",\"name\":\"Voxel - Blog\",\"url\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/logo_Voxel_New_Positive_claim_def.webp\",\"contentUrl\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/logo_Voxel_New_Positive_claim_def.webp\",\"width\":912,\"height\":419,\"caption\":\"Voxel - Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/#\\\/schema\\\/person\\\/95946b594299c9c179f22f2bcb4d7103\",\"name\":\"Redacci\u00f3n\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/01\\\/avatar_VO_blog-100x100.png1c36fff8ed046e1fb823d1f020ce833b\",\"url\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/01\\\/avatar_VO_blog-100x100.png\",\"contentUrl\":\"https:\\\/\\\/www.voxelgroup.net\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/01\\\/avatar_VO_blog-100x100.png\",\"caption\":\"Redacci\u00f3n\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente - Voxel - Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/","og_locale":"en_US","og_type":"article","og_title":"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente - Voxel - Blog","og_description":"Con Javier Villanueva","og_url":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/","og_site_name":"Voxel - Blog","article_published_time":"2019-05-27T07:17:53+00:00","article_modified_time":"2021-05-26T16:08:25+00:00","og_image":[{"width":600,"height":300,"url":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/05\/42-CostumerCentricity.png","type":"image\/png"}],"author":"Redacci\u00f3n","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/#article","isPartOf":{"@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/"},"author":{"name":"Redacci\u00f3n","@id":"https:\/\/www.voxelgroup.net\/blog\/#\/schema\/person\/95946b594299c9c179f22f2bcb4d7103"},"headline":"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente","datePublished":"2019-05-27T07:17:53+00:00","dateModified":"2021-05-26T16:08:25+00:00","mainEntityOfPage":{"@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/"},"wordCount":236,"publisher":{"@id":"https:\/\/www.voxelgroup.net\/blog\/#organization"},"image":{"@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/05\/42-CostumerCentricity.png","keywords":["Grow by Voxel"],"articleSection":["Corporativo"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/","url":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/","name":"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente - Voxel - Blog","isPartOf":{"@id":"https:\/\/www.voxelgroup.net\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/#primaryimage"},"image":{"@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/05\/42-CostumerCentricity.png","datePublished":"2019-05-27T07:17:53+00:00","dateModified":"2021-05-26T16:08:25+00:00","breadcrumb":{"@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/#primaryimage","url":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/05\/42-CostumerCentricity.png","contentUrl":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/05\/42-CostumerCentricity.png","width":600,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.voxelgroup.net\/blog\/sesion-grow-changelovers-el-customer-centricity-vision-y-experiencia-como-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.voxelgroup.net\/blog\/"},{"@type":"ListItem","position":2,"name":"Sesi\u00f3n Grow #ChangeLovers: el Customer Centricity, visi\u00f3n y experiencia como cliente"}]},{"@type":"WebSite","@id":"https:\/\/www.voxelgroup.net\/blog\/#website","url":"https:\/\/www.voxelgroup.net\/blog\/","name":"Voxel - Blog","description":"","publisher":{"@id":"https:\/\/www.voxelgroup.net\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voxelgroup.net\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.voxelgroup.net\/blog\/#organization","name":"Voxel - Blog","url":"https:\/\/www.voxelgroup.net\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voxelgroup.net\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2024\/06\/logo_Voxel_New_Positive_claim_def.webp","contentUrl":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2024\/06\/logo_Voxel_New_Positive_claim_def.webp","width":912,"height":419,"caption":"Voxel - Blog"},"image":{"@id":"https:\/\/www.voxelgroup.net\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.voxelgroup.net\/blog\/#\/schema\/person\/95946b594299c9c179f22f2bcb4d7103","name":"Redacci\u00f3n","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/01\/avatar_VO_blog-100x100.png1c36fff8ed046e1fb823d1f020ce833b","url":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/01\/avatar_VO_blog-100x100.png","contentUrl":"https:\/\/www.voxelgroup.net\/blog\/wp-content\/uploads\/2021\/01\/avatar_VO_blog-100x100.png","caption":"Redacci\u00f3n"}}]}},"_links":{"self":[{"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/posts\/10101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/comments?post=10101"}],"version-history":[{"count":0,"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/posts\/10101\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/media\/10102"}],"wp:attachment":[{"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/media?parent=10101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/categories?post=10101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/tags?post=10101"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.voxelgroup.net\/blog\/wp-json\/wp\/v2\/coauthors?post=10101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}