{"id":13487,"date":"2025-12-19T13:50:40","date_gmt":"2025-12-19T12:50:40","guid":{"rendered":"https:\/\/www.voxelgroup.net\/blog\/?p=13487"},"modified":"2025-12-19T13:54:44","modified_gmt":"2025-12-19T12:54:44","slug":"les-dues-cares-duna-mateixa-moneda-pagaments-entre-agencies-de-viatges-i-hotels","status":"publish","type":"post","link":"https:\/\/www.voxelgroup.net\/blog\/ca\/les-dues-cares-duna-mateixa-moneda-pagaments-entre-agencies-de-viatges-i-hotels\/","title":{"rendered":"Les dues cares d\u2019una mateixa moneda: pagaments entre ag\u00e8ncies de viatges i hotels"},"content":{"rendered":"Tiempo de lectura:<\/span> 2<\/span> minutos<\/span><\/span>

En el sector tur\u00edstic, la manca de tecnologia pot fer que els pagaments entre ag\u00e8ncies de viatges i hotels<\/strong> siguin processos poc \u00e0gils: operacions que poden trigar fins a 90 dies, a trav\u00e9s de transfer\u00e8ncies banc\u00e0ries i m\u00faltiples aprovacions per correu electr\u00f2nic. Reduir aquesta fricci\u00f3 \u00e9s clau per millorar l\u2019efici\u00e8ncia i oferir una millor experi\u00e8ncia al client.<\/span>\u00a0<\/span><\/p>\n

Aquest contrast\u00a0va\u00a0ser\u00a0el\u00a0punt de\u00a0partida\u00a0de la\u00a0sessi\u00f3\u00a0del\u00a0Bavel Travel Summit<\/a><\/strong>\u00a0moderada\u00a0per Marta Cid<\/strong>, Head of Sales, Travel Sellers EMEA\u00a0d\u2019Outpayce\u00a0from Amadeus,\u00a0juntament\u00a0amb\u00a0dues\u00a0veus\u00a0expertes: Gisella Molla<\/strong>,\u00a0directora\u00a0general de Business Travel Centre,\u00a0i<\/strong>\u00a0Xavier Croix<\/strong>,\u00a0responsable\u00a0d\u2019estrat\u00e8gia\u00a0de\u00a0pagaments\u00a0i\u00a0cobraments\u00a0a Grupo Pi\u00f1ero.<\/span>\u00a0<\/span><\/p>\n

La\u00a0visi\u00f3\u00a0<\/span><\/b>de les\u00a0ag\u00e8ncies\u00a0de\u00a0viatges:\u00a0seguretat\u00a0i\u00a0automatitzaci\u00f3<\/span><\/b>\u00a0<\/span><\/h2>\n

Business Travel Centre,\u00a0liderada\u00a0per Gisella Molla, genera\u00a0el\u00a090% de la seva\u00a0facturaci\u00f3\u00a0del business travel<\/em> (viatges\u00a0de\u00a0negocis)\u00a0i\u00a0MICE (meetings, incentives,\u00a0conferences\u00a0and exhibitions<\/em>), i el 10% restant de viatges vacacionals per a treballadors de les seves empreses clientes.<\/span>\u00a0<\/span><\/p>\n

Gisella va explicar com han evolucionat els seus processos. Abans,\u00a0realitzaven\u00a0pagaments\u00a0amb\u00a0diverses\u00a0targetes\u00a0corporatives<\/strong>,\u00a0per\u00f2\u00a0s\u2019enfrontaven\u00a0a\u00a0problemes\u00a0de frau\u00a0i\u00a0tr\u00e0mits\u00a0tediosos\u00a0associats. Despr\u00e9s de\u00a0diverses\u00a0incid\u00e8ncies, van\u00a0decidir\u00a0provar\u00a0el\u00a0<\/strong><\/span>B2B Wallet<\/strong>\u00a0d\u2019Outpayce,\u00a0i\u00a0el\u00a0canvi\u00a0va\u00a0ser\u00a0significatiu<\/strong>. Avui, la majoria dels seus pagaments a hotels i aerol\u00ednies es gestionen amb aquesta soluci\u00f3, que aporta automatitzaci\u00f3, seguretat i rendibilitat gr\u00e0cies al cashback<\/em> (reemborsament).<\/span>\u00a0<\/span><\/p>\n

\u201cEl\u00a0nostre\u00a0equip\u00a0est\u00e0\u00a0encantat\u00a0amb\u00a0el\u00a0B2B Wallet\u00a0d\u2019Outpayce<\/a>.\u00a0Paguem\u00a0a\u00a0hotels\u00a0i\u00a0aerol\u00ednies\u00a0de\u00a0manera\u00a0m\u00e9s\u00a0segura\u00a0i\u00a0eficient\u201d,\u00a0va\u00a0afirmar\u00a0Gisella.<\/span>\u00a0<\/span><\/p>\n

La\u00a0visi\u00f3\u00a0hotelera:\u00a0volum\u00a0i\u00a0costos<\/span><\/b>\u00a0<\/span><\/h2>\n

Per la seva banda, Xavier Croix, de Grupo Pi\u00f1ero, va explicar la complexitat de gestionar pagaments i cobraments en un grup que integra diverses marques hoteleres, com Bah\u00eda Principe Hotels & Resorts, i la turoperaci\u00f3 amb Soltour.<\/span>\u00a0<\/span><\/p>\n

Xavier\u00a0va\u00a0descriure\u00a0els\u00a0dos\u00a0escenaris\u00a0del\u00a0grup:<\/span>\u00a0<\/span><\/p>\n

    \n
  • A la part\u00a0hotelera<\/strong>,\u00a0que\u00a0maneja\u00a0grans\u00a0volums,\u00a0s\u2019utilitzen\u00a0targetes\u00a0virtuals\u00a0i\u00a0transfer\u00e8ncies<\/strong>\u00a0per\u00a0als\u00a0cobraments.<\/span>\u00a0<\/span><\/li>\n
  • A la\u00a0turoperaci\u00f3<\/strong>,\u00a0predominen\u00a0les\u00a0targetes\u00a0corporatives\u00a0i\u00a0les\u00a0transfer\u00e8ncies<\/strong>\u00a0per\u00a0als\u00a0pagaments.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

    El gran\u00a0punt\u00a0de\u00a0fricci\u00f3\u00a0a la part\u00a0hotelera\u00a0s\u00f3n\u00a0les\u00a0comissions\u00a0de les\u00a0targetes\u00a0virtuals<\/strong>,\u00a0que\u00a0redueixen\u00a0marges\u00a0ja\u00a0ajustats.\u00a0Tanmateix, com a\u00a0turoperador,\u00a0aquestes\u00a0targetes\u00a0resulten\u00a0atractives\u00a0pel rebate<\/em><\/strong> (devoluci\u00f3 d\u2019una part de\u00a0 la comissi\u00f3) que s\u2019obt\u00e9, cosa que permet recuperar part del que es perd a la part hotelera. Aix\u00f2 genera un dilema constant.<\/span>\u00a0<\/span><\/p>\n

    \u201cAls\u00a0hotels,\u00a0quan\u00a0cobrem\u00a0amb\u00a0targeta\u00a0virtual, fa mal. La\u00a0comissi\u00f3\u00a0redueix\u00a0marges\u00a0que\u00a0ja\u00a0s\u00f3n\u00a0ajustats\u201d,\u00a0va\u00a0comentar\u00a0Xavier.<\/span>\u00a0<\/span><\/p>\n

    Com apropar posicions? La visi\u00f3 en com\u00fa<\/span><\/b>\u00a0<\/span><\/h2>\n

    El Xavier va assenyalar que \u201cl\u2019objectiu\u00a0hauria\u00a0de ser\u00a0oferir\u00a0un\u00a0servei\u00a0on\u00a0el\u00a0rebate<\/em> no\u00a0sigui\u00a0l\u2019\u00fanic\u00a0argument per\u00a0treballar\u00a0amb\u00a0un client o un\u00a0altre<\/strong>,\u00a0sin\u00f3\u00a0que\u00a0el\u00a0servei\u00a0sigui\u00a0bo. I\u00a0aqu\u00ed\u00a0necessitem\u00a0tecnologia\u00a0i\u00a0l\u2019ajuda\u00a0de\u00a0tothom.\u201d<\/span>\u00a0<\/span><\/p>\n