


{"id":8612,"date":"2019-06-18T10:00:19","date_gmt":"2019-06-18T10:00:19","guid":{"rendered":"https:\/\/www.voxelgroup.net\/blog\/pain-points-in-electronic-b2b-payments-in-the-travel-industry"},"modified":"2021-04-27T14:26:35","modified_gmt":"2021-04-27T13:26:35","slug":"paint-points-in-electronic-b2b-payments-in-the-travel-industry","status":"publish","type":"post","link":"https:\/\/www.voxelgroup.net\/blog\/en\/paint-points-in-electronic-b2b-payments-in-the-travel-industry\/","title":{"rendered":"Pain Points in electronic B2B payments in the travel industry"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Tiempo de lectura:<\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutos<\/span><\/span>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Nowadays, <\/span><b>the travel industry is one of the most important industries of the planet<\/b><span style=\"font-weight: 400;\">. According to the World Tourism Organisation (UNWTO), tourism has grown above average, at around 4% per year, for eight straight years, becoming the third biggest world\u2019s sector. In 2017, international tourism reached $1,340 billion. Only in Spain, international tourism reached $68 billion, being the second country with more profit in 2017. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">While tourism has continuously grown, many <\/span><b>administrative daily processes remain obsolete<\/b><span style=\"font-weight: 400;\">. The invoicing system was one example, where manual procedures and reconciliation made work harder and disrupted the cash flow. Nowadays, the system has been digitised and streamlined with <\/span><a href=\"https:\/\/www.voxelgroup.net\/blog\/en\/benefits-of-electronic-invoicing-in-the-travel-industry\/\"><span style=\"font-weight: 400;\">electronic billing<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Currently, <\/span><b>electronic B2B payments<\/b><span style=\"font-weight: 400;\"> are one of the main paint points of the industry, as there isn\u2019t a specific payment channel to cover the needs and bring innovation, agility and security to the sector. In addition, as there are many actors involved in the process, it is a challenge to create a secure and flawless cash flow. <\/span><\/p>\n<h4><b>B2B Payment methods and weaknesses <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">These are some pain points of the payment methods between companies in the travel industry: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Fax transmission of credit cards<\/b><span style=\"font-weight: 400;\">, which increases manual procedures, connexion errors and PCI security breaches. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Administrative costs<\/b><span style=\"font-weight: 400;\">: most credit cards are processed manually, increasing human errors and chargebacks. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Card fees<\/b><span style=\"font-weight: 400;\">: credit card processing fees range from 2 to 3% and can also involve conversion fees and cross-border fees on top of these. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Breakage<\/b><span style=\"font-weight: 400;\">: forgetting to charge a card or undercharging accounts for an additional 2% of net revenue in some occasions. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Ad-hoc hidden costs<\/b><span style=\"font-weight: 400;\">: unexpected administrative costs to process certain credit cards can make card fees to go over 10%. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Billback<\/b><span style=\"font-weight: 400;\">: delays or cancellations which affect companies\u2019 cash flow. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Limited currency support<\/b><span style=\"font-weight: 400;\">: CC issuers only support limited currency subsets which results in extra conversion fees or cross-border fees. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In front of this situation, <\/span><b>the Hotel Electronic Distribution Network Association <\/b><span style=\"font-weight: 400;\">(HEDNA)<\/span><b>, in collaboration with Voxel Group and 50 other companies of the travel industry, have created the <\/b><a href=\"https:\/\/www.youtube.com\/watch?v=fIWMqROjGsY\"><b>Open Payment Alliance<\/b><\/a> <span style=\"font-weight: 400;\">(OPA). The purpose of it is to create a payment standard that streamlines the processes and payment methods of the travel industry, and make a more efficient cash flow for the industry. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Voxel Group, we have developed technological solutions for 20 years to simplify, automate and digitalise the back office processes. With this new alliance, we want to create an innovative system to streamline the payment flow in the travel industry. <\/span>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>B2B payments methods and its weaknesses in the touristic sector.<\/p>\n","protected":false},"author":14,"featured_media":6929,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"categories":[1628],"tags":[1747,1809,1725,1860,1662],"coauthors":[2141],"class_list":{"0":"post-8612","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-e-payments","8":"tag-b2b-payments","9":"tag-efficiencies","10":"tag-open-payment-alliance","11":"tag-payment-partner","12":"tag-travel-en"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pain Points in electronic B2B payments in the travel industry - 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