Dominican Watchman is the leading security company in the Dominican Republic. After more than 47 years in the market, the company serves more than 570 clients.

Administrative processes in the company are entirely paper-based. The process for issuing an invoice is lengthy and manual: in order to reach the end customer, the invoice has to be prepared, audited, reviewed and sent. In addition, due to the nature of its business, Dominican Watchman invoices can be up to 100 pages long, increasing the complexity of the process. Sometimes, invoice delivery is delayed by up to 15 days and invoices arrive at the recipient overdue. When there are discrepancies, credit notes must also be handled by telephone or email.

Because of this slow and tedious process, payments can be delayed for up to 90 days. In addition, the company must print and store three copies of each invoice, which is a large investment in paper and storage space.

After issuing and managing all these invoices, Dominican Watchman has to prepare the monthly report for the DGII. The administrative team works frantically to balance the accounts between the 15th and 20th of the month. And it is a task that is repeated on a monthly basis.

Faced with this situation, and taking advantage of the publication of regulation 01/2020 that regulates the use of electronic invoices in the Dominican Republic, Dominican Watchman decided to digitalise its administrative process, start working with electronic invoices and become an electronic taxpayer of the DGII.