Implementation Technician

Are you a technology geek? Do you enjoy giving customer service? Are you looking for a multicultural, talented and enthusiastic team? We are waiting for you!

The Voxel Implementation team aims at starting-up any new project. Hand in hand with the Business team, they are submerged into the financial processes of our clients in order to bring them to reality through our solution, create templates and analysis documents and develop the project in its entirety.

Your challenge as a Implementation Technician will be:

  • Properly document the information concerning the clients and projects that it manages
  • Implementation of projects and/or clients at maximum speed and quality
  • Data collection and analysis of customer requirements
  • Support to the Commercial team on selling a project
  • First-hand contact with the client for the direct and efficient resolution of doubts and queries in the pre-sale and sale phase
  • Coordination with the various internal departments
  • Resolution of queries or situations that require a preliminary analysis
  • Testing of those developments that the Integration department has commissioned to IT
  • Monitoring of projects in its initial state, ensuring that the integration has been made correctly and that the client is fully operational
  • Adaptations/customizations

Nice to have:

  • Customer-oriented
  • Prior experience in customer service
  • A high level of English and Spanish is a must

Why do you want to be a Voxelian?

  • We have an excellent working environment with more than 25 nationalities
  • Flexible working hours and teleworking (Yep! you read it right!)
  • A Career plan and real chances for promotion
  • Flexible remuneration, massage service, yoga and stretching classes, mindfulness… and many other resources to keep you happy!
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