With the aim of automating its payment process to hotels, the company began using Bavel Pay, the B2B payment solution by Voxel. Specifically, three of its five modules: Omnichannel connectivity, rules engine and virtual payments hub.

“The implementation process was highly collaborative. Both teams ensured everything ran smoothly”, recalled the spokesperson of the leading TMC.

After the connection between both systems, the automated payment process operates as follows: Bavel Pay gets information about the reservation from Amadeus. Then, and depending on the pre-established rules, the rules engine selects what payment supplier is used for each transaction and connects to it via the virtual payments hub to generate the VCC required in each case. Finally, Bavel Pay enters all payment information in GDS for it to be distributed (in the case of active hotels) or distributes it directly to the hotel (in the case of passive hotels). This way, the hotel as well as the TMC have the same information, which is also compliant with the PCI legislation.

Currently, the company works with two payment partners through Bavel Pay: Amex and Airplus.

One of the main advantages of using Bavel Pay is precisely the rules engine. Thanks to this engine, Bavel Pay is able to consider different factors, such as the type of service contracted or the currency, to automatically decide what payment supplier is more suitable for each transaction and for each corporate client.

Likewise, the information contained in the payment instruction is complete and is not only based on the 16 digits of a VCC. The result is a better experience for TMC workers as well as for business travelers and the hotel.