In 2008, RIU decided to centralize the management process that each independent hotel was doing. This is when they realized that the invoicing process has some inefficiencies. In order to cash a paper invoice, RIU’s team has to do some manual tasks (print the invoice, place it in an envelope, seal it and post it), and in case of a discrepancy or error, the cycle has to start again. An error or discrepancy in an invoice for multiple services makes the situation worse. Besides the time and resources spent in this process, payments are also delayed. This cycle recurs for more than 30,000 invoices annually.
Considering this situation, the RIU’s core team goes for the automation of processes and decides to digitize the issuance of invoices using a global solution, as the hotel chain operates internationally.
RIU chooses baVel eBilling Emission for its operational hotels and markets (Spain, Portugal, Cape Verde, Morocco, Mexico, Costa Rica and the Dominican Republic). In order to implement the solution, baVel needs to connect with RIU’s PMS and roll out the electronic invoicing platform in Spain, and in Mexico and Costa Rica too, in order to comply with the applicable legislation in these countries.
Thanks to baVel’s implementation, RIU is capable of issuing automatic invoices to its B2B clients. They also gained real-time traceability and can deliver invoices in less than 24 hours to its recipients. Furthermore, baVel generates an invoice for each service offered, which solves the discrepancies in invoices for multiple services.
baVel has become the technological partner of RIU and accompanies the hotel chain in its international expansion by adapting the legislation for each territory. This has allowed RIU to operate in 19 countries, highlighting Mexico and Costa Rica where the electronic invoicing legislation is stricter and works with a clearance model.
In 2019, RIU issues more than 1.4 million electronic invoices per year to more than 85% of its B2B clients. As of 2008, the hotel chain has increased in +15,000 hotel rooms and 4158% in billing volume without having the need to enlarge the management team. Furthermore, they have registered an improvement in the collection period: the payment is cashed 10 days before, on average. “Nowadays, we can’t imagine ourselves sending 3,500 daily invoices without baVel”, shares Juan Piña, Organization Director at RIU.
At the moment, all RIU’s hotels implement baVel from the first day to streamline and automate invoice emission to B2B clients.
no enlargement of the administrative team
in 19 countries
with 85% of
period: 10 days